Riddells Creek Florist
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Terms and Conditions

Your Local Florist offer fast flower Delivery to Gisborne, Riddells Creek, Macedon, Woodend

 

Ensuring We're Available for Our Customers

We’ve taken the necessary steps to keep our employees safe so they’re available to help you 24/7, and we’ll continue to adapt as needed. We will deliver flowers safe secure and on time .

delivery 


Safe secure delivery across Melbourne Victoria Australia Monday to Saturday 

Monday to Sunday  delivery available in Regional Victoria including  Macedon Ranges,  Romsey, Riddells Creek, Gisborne, Woodend and  Macedon, Sunbury, Mt Macedon and Kynton

Macedon Ranges fast flower delivery to 

Macedon Ranges  Argyle, Ashbourne, Barfold, Baynton, Baynton East, Benloch, Bolinda, Bullengarook, Cadello, Carlsruhe, Cherokee, Cobaw, Costerfield, Edgecombe, Gisborne, Gisborne South, Glenhope, Goldie, Greenhill, Hanging Rock, Heathcote, Heathcote South, Hesket, Kerrie, Kyneton, Kyneton South, Lancefield, Langley, Lauriston, Macedon, Malmsbury, Metcalfe, Metcalfe East, Mia Mia, Monegeetta, Moormbool West, Mount Camel, Mount Macedon, New Gisborne, Newham, Nulla Vale, Pastoria, Pastoria East, Pipers Creek, Redcastle, Redesdale, Riddells Creek, Rochford, Romsey.

Substitutions 

Due to continued flower supply challenges, it may be necessary to substitute some of the flowers in your order using a mix of our freshest in-store seasonal blooms. However, we will do our best to create something as close as possible to what you ordered. 

Product on Sale or on a discounted price. 

Product that have been discounted do not come with glass jars or vases these have  to be ordered seperately on add on or dropp down section  on website.

About us

We are a professional family owned team of florists in Macedon Ranges, which gives us the ability to service the whole of Victoria Australia.

Our Flowers  are sourced by some of the best local flower growers where we can provide the freshest long lasting flowers for our most valued customer worldwide.


Refunds 

we do not take responsibility or give refunds if customers provide us with wrong address or contact phone numbers 

Refund and Returns Policy

Order Cancellation:

Customers may cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped. To cancel an order, customers should contact our customer support team via email or phone with their order details.

Refunds:

We offer refunds on products that are defective, damaged during shipping, or if the wrong item was received. Customers must notify us within 48 hours of receiving the product to be eligible for a refund. To request a refund, customers should contact our customer support team and provide relevant information, such as order details and supporting evidence (e.g., photos of the damaged product). Refunds will be processed within 3 after receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

Return of Products:

Customers have 3 days from the date of delivery to return the product. Customers must return the product in its original packaging and condition. Customers are responsible for the shipping costs associated with returning the product unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping service for returning the item to ensure its safe arrival. Once we receive the returned product and verify its condition, we will process the refund accordingly.

Non-Refundable Items:

Some items may be non-refundable, such as personalized or custom-made products. Perishable items, such as live plants, are also non-refundable once they have been delivered in good condition.

Exchange Policy:

We may offer exchanges for defective or damaged products, depending on the availability of the item in stock. Customers should contact our customer support team to initiate the exchange process. 


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